Job Description
Are you looking for a stable, rewarding career in public service? The Michigan Department of State is currently seeking dedicated Customer Service Representatives to join our team in Detroit. If you excel in a fast-paced environment and have a passion for helping citizens navigate motor vehicle services, we want to hear from you.
We offer a competitive benefits package, including health insurance, retirement plans, and opportunities for professional growth. Join us in serving the community of Detroit with integrity and efficiency.
Responsibilities
- Provide exceptional customer service to individuals visiting the DMV for license renewals, vehicle registrations, and title transfers.
- Process driver's license exams and written tests with high accuracy and attention to detail.
- Answer inquiries via phone, email, and in-person regarding state vehicle laws and procedural requirements.
- Verify identity and documentation to ensure compliance with state regulations.
- Maintain accurate records of transactions and customer interactions using internal database systems.
- Assist in managing lobby flow and reducing wait times during peak hours.
Qualifications
- High School Diploma or GED equivalent required.
- Previous customer service experience in a government or retail setting is preferred.
- Strong computer proficiency with Microsoft Office Suite and ability to learn new software quickly.
- Excellent verbal and written communication skills.
- Ability to stand for extended periods and work in a high-volume, fast-paced environment.
- Must pass a background check and drug screening.