Job Description
Join our award-winning team at Maryland Transportation Services and become a vital part of Baltimore's community! We're seeking passionate Customer Service Representatives to deliver exceptional experiences at our DMV locations. Enjoy competitive pay, comprehensive benefits, and the opportunity to make a real difference in residents' lives. Our modern facilities offer a supportive environment with ongoing training and career advancement opportunities. Apply today to start your rewarding career in public service!
Responsibilities
- Process driver's license, vehicle registration, and ID applications with accuracy and efficiency
- Provide clear guidance on DMV regulations, fees, and documentation requirements
- Resolve customer inquiries through in-person, phone, and digital channels
- Maintain strict confidentiality of personal and sensitive information
- Collaborate with team members to ensure seamless service delivery
- Utilize specialized DMV software for transaction processing and record-keeping
- Contribute to continuous improvement initiatives for customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with computer systems and office software
- Strong communication skills with ability to explain complex procedures simply
- Ability to remain calm under pressure during peak service periods
- Knowledge of Maryland traffic laws and DMV processes (training provided)
- Valid Maryland driver's license with clean driving record
- Ability to work flexible hours including weekends