Job Description
Join our award-winning team at the New York State DMV and become a trusted resource for Buffalo residents! We're seeking passionate Customer Service Representatives to deliver exceptional service at our downtown location. This is your opportunity to make a tangible impact in your community while building a stable career with comprehensive benefits and growth opportunities.
As a key member of our customer experience team, you'll assist New Yorkers with driver's licenses, vehicle registrations, and state ID services. We provide paid training, flexible scheduling options, and a supportive work environment where your contributions are valued.
Responsibilities
- Process driver's license renewals, vehicle registrations, and title transfers efficiently
- Provide accurate information on DMV procedures, fees, and documentation requirements
- Resolve customer inquiries and complaints with professionalism and empathy
- Maintain precise records using our proprietary DMV database system
- Verify customer identity and supporting documents according to state regulations
- Collaborate with team members to ensure seamless service delivery
- Continuously update knowledge on current DMV policies and procedures
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience in fast-paced environments
- Strong computer literacy with proficiency in data entry systems
- Excellent communication skills and ability to explain complex information clearly
- Ability to multitask and prioritize tasks in high-volume settings
- Valid New York State driver's license required
- Ability to work flexible hours including occasional weekends