Job Description
Join Massachusetts' premier public service agency as a DMV Customer Service Representative in Boston! We're seeking passionate individuals to deliver exceptional service to our diverse community. Enjoy competitive pay, comprehensive benefits, and the satisfaction of serving Massachusetts residents daily. Apply today to start your rewarding career in public service!
Responsibilities
- Process driver's license, vehicle registration, and ID transactions with accuracy and efficiency
- Provide clear guidance on state motor vehicle laws and documentation requirements
- Resolve customer inquiries via phone, email, and in-person interactions
- Maintain detailed transaction records in secure government systems
- Collaborate with team members to streamline service delivery
- Support special events and outreach programs when required
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Strong verbal communication and active listening skills
- Proficiency with computer systems and office software
- Ability to handle sensitive information with confidentiality
- Multilingual skills (Spanish, Haitian Creole, or Portuguese) highly valued
- Valid Massachusetts driver's license