Job Description
Join our dynamic team as a DMV Customer Service Representative in Buffalo, NY! We provide all necessary equipment including ergonomic workstations, headsets, and secure terminals. Enjoy competitive pay, comprehensive benefits, and a supportive environment where you'll assist customers with license renewals, vehicle registrations, and state ID services. Make a difference in your community while advancing your career in public service.
Responsibilities
- Process driver's license renewals, vehicle registrations, and state ID applications
- Utilize provided equipment to handle secure transactions and verify documentation
- Resolve customer inquiries regarding DMV policies, procedures, and fees
- Maintain accurate records using proprietary DMV software systems
- Adhere to strict confidentiality protocols for personal and financial data
- Collaborate with team members to ensure seamless service delivery
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume settings
- Proficiency with office equipment (headsets, scanners, terminals)
- Strong communication skills with ability to explain complex processes
- Basic computer literacy and data entry experience
- Ability to work flexible hours including weekends
- Valid New York State driver's license