Job Description
We are seeking a dedicated DMV Customer Service Representative to join our vital public service team in Minneapolis. In this role, you will serve as the face of our agency, helping Minnesotans navigate essential motor vehicle services with efficiency and a smile. If you have a passion for public service and excel in a dynamic environment, we want to meet you.
Key Highlights:
- Impactful Work: Play a crucial role in the community by ensuring citizens can access critical government services.
- Competitive Pay: Earn between $18.00 and $22.00 per hour depending on experience.
- Professional Environment: Work in a modern, state-of-the-art facility with supportive colleagues.
Don’t miss this opportunity to advance your career in customer service within the public sector. Apply today!
Responsibilities
- Interact with the public in person, via phone, and email to provide information regarding driver’s licenses, vehicle registrations, and titles.
- Process applications, renewals, and transactions accurately using state DMV software systems.
- Verify documentation to ensure strict compliance with state motor vehicle laws and regulations.
- Handle cash, check, and credit card payments while maintaining strict accountability and security protocols.
- Resolve complex customer inquiries and complaints with patience and professional conflict resolution skills.
- Maintain accurate, up-to-date records of all transactions and customer interactions.
- Assist in training new staff members on office procedures and software navigation.
Qualifications
- High school diploma or GED required; Associate’s degree or relevant certification is a plus.
- Previous experience in customer service, government, or administrative roles is highly preferred.
- Proficient in Microsoft Office Suite and ability to learn new database software quickly.
- Excellent verbal and written communication skills with a focus on clarity and courtesy.
- Ability to multi-task effectively in a fast-paced, high-volume environment.
- Strong attention to detail and data entry accuracy.
- Must be legally authorized to work in the United States.