Job Description
Join a Leading Federal Contractor in Tucson, AZ
Apex Federal Services is seeking dedicated professionals to join our team supporting critical federal agency operations. We are currently hiring for a Weekend Shift Federal Customer Service Representative role. This is an excellent opportunity for individuals seeking a stable, high-impact career within the government sector with the flexibility of weekend hours.
As a key member of our operations team, you will serve as the primary point of contact for federal stakeholders, ensuring compliance with strict regulations while delivering top-tier service. We offer competitive pay, comprehensive benefits, and a collaborative work environment.
Responsibilities
- Manage High-Volume Inquiries: Respond to and resolve complex customer service issues and requests from federal agency personnel during weekend operations.
- Ensure Regulatory Compliance: Adhere to all federal guidelines, security protocols, and agency-specific policies to maintain data integrity and confidentiality.
- Data Management: Accurately input, update, and maintain electronic records and databases using government-standard software.
- Issue Resolution: Troubleshoot operational issues and coordinate with internal teams to implement timely solutions.
- Reporting: Generate and review weekly performance reports and operational metrics to identify trends and areas for improvement.
- Client Communication: Maintain professional, courteous, and effective communication with diverse stakeholders via phone, email, and in-person.
Qualifications
- Citizenship Requirement: Must be a U.S. Citizen and able to maintain required security clearance eligibility.
- Schedule Availability: Must be available to work full-time hours on weekends (Saturday and Sunday) and occasional holidays.
- Education: High School Diploma or GED required; Associate's degree or equivalent experience preferred.
- Experience: Minimum of 1 year of experience in customer service, administrative support, or government contracting.
- Technical Proficiency: Strong computer skills, including proficiency in Microsoft Office Suite (Excel, Word, Outlook) and CRM systems.
- Communication: Excellent verbal and written communication skills with the ability to explain complex policies clearly.