Job Description
Join California's premier public service agency as a DMV Customer Service Representative! We're seeking energetic professionals to deliver exceptional service to Los Angeles residents. Enjoy comprehensive benefits, career advancement opportunities, and the satisfaction of helping your community navigate essential motor vehicle services.
Why Join Us?
- Competitive salary with annual performance reviews
- Comprehensive health/dental/vision insurance
- Generous paid time off and holidays
- Pension plan and 401(k) options
- Free parking at all locations
Responsibilities
- Process driver's license, vehicle registration, and title transactions with 100% accuracy
- Provide clear guidance on DMV regulations and documentation requirements
- Resolve customer inquiries efficiently using in-person and digital channels
- Operate DMV systems and maintain secure customer records
- Collaborate with enforcement and licensing teams for complex cases
- Conduct driving knowledge tests and vision screenings
- Uphold strict confidentiality and ADA compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Proficiency in multi-tasking and basic computer applications
- Ability to pass background check and fingerprinting
- Valid California driver's license required
- Spanish fluency highly desirable (bilingual premium)
- Ability to work rotating weekends/holidays
- Strong conflict resolution and communication skills