Job Description
Join Michigan's premier public service team as a Senior DMV Customer Service Representative! We're seeking passionate individuals to deliver exceptional service to Detroit residents at our bustling downtown branch. Enjoy competitive benefits, career advancement opportunities, and the satisfaction of serving your community. Apply today to become part of our award-winning customer experience team!
Responsibilities
- Process driver's license renewals, vehicle registrations, and title transfers with 99% accuracy
- Resolve complex customer inquiries using state-of-the-art DMV systems
- Train junior staff on departmental protocols and compliance standards
- Implement process improvements to reduce wait times by 15%
- Assist with special events like mobile DMV outreach programs
- Maintain strict confidentiality of customer PII data
- Collaborate with law enforcement agencies for document verification
Qualifications
- 3+ years customer service experience in government or regulated industry
- Proficiency in Michigan's Secretary of State systems (MOS, MI-TIME)
- Valid Michigan driver's license with clean record
- Exceptional conflict resolution skills for high-stress situations
- Ability to process 50+ transactions daily while maintaining quality
- Spanish bilingual certification (strongly preferred)
- Familiarity with ADA accessibility accommodations
- High school diploma or equivalent; college degree preferred