Job Description
Are you a people person with a passion for public service? The Missouri Department of Revenue is seeking dedicated professionals to join our team in Kansas City. We offer a competitive salary, comprehensive benefits package, and a stable work environment.
As a DMV Customer Service Representative, you will be the face of the department, assisting thousands of Missourians daily with essential driver's license services, vehicle registrations, and tax inquiries. If you have excellent communication skills and a commitment to accuracy, we want to hear from you.
Why Join Us?
- High Earning Potential: Competitive hourly rate ranging from $20.00 to $28.00.
- Comprehensive Benefits: Medical, dental, vision, and life insurance.
- Retirement Security: Participation in the Missouri Retirement System.
- Growth Opportunities: Clear pathways for career advancement within state government.
Responsibilities
- Customer Assistance: Provide exceptional face-to-face and telephone support to the public, explaining complex DMV processes in simple terms.
- Service Delivery: Process driver's license applications, renewals, and ID cards; assist with vehicle title transfers and registrations.
- Record Keeping: Maintain accurate and confidential records of all transactions and customer interactions using state database systems.
- Problem Resolution: Address customer complaints and resolve issues efficiently to ensure high satisfaction ratings.
- Compliance: Adhere to all state regulations, privacy laws, and departmental policies regarding data security and customer privacy.
- Multi-tasking: Manage high-volume workloads during peak periods, such as license renewal weeks, with efficiency and grace.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: Previous experience in customer service, reception, or administrative support is highly preferred.
- Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn proprietary database software quickly.
- Communication: Strong verbal and written communication skills with the ability to interact professionally with diverse populations.
- Detail Oriented: Exceptional attention to detail and accuracy when handling sensitive documents and financial transactions.
- Availability: Ability to work a standard full-time schedule, including occasional overtime or weekend shifts during registration spikes.