Job Description
Are you a dedicated professional looking to make a tangible difference in your community? The N.C. Department of Transportation (NCDOT) is seeking a highly skilled DMV Customer Service Representative to join our team in Durham, North Carolina.
In this pivotal role, you will serve as the primary point of contact for citizens, ensuring they receive accurate information and efficient service regarding driver's licenses, vehicle registrations, and motor vehicle titles. If you possess excellent communication skills and a passion for public service, we want to hear from you.
Why Join Us?
- Stable employment with the State of North Carolina.
- Comprehensive health, dental, and vision insurance.
- Retirement plan with state-sponsored contributions.
- Generous paid time off and holidays.
- Professional growth and advancement opportunities.
Responsibilities
- Process driver’s license renewals, replacements, and learner permits with accuracy and speed.
- Assist customers with vehicle registration renewals, title transfers, and emissions testing requirements.
- Resolve complex customer inquiries and complaints professionally, de-escalating situations when necessary.
- Verify identity and documentation in accordance with state security and privacy regulations.
- Maintain accurate records of daily transactions and update the DMV database system.
- Operate Point of Sale (POS) systems and other office equipment efficiently.
- Collaborate with team members to improve service flow and reduce wait times.
Qualifications
- High School Diploma or GED is required.
- Minimum of one year of experience in customer service, administrative support, or a related field.
- Strong computer proficiency and typing skills (minimum 35 WPM).
- Ability to learn and navigate complex state government software systems.
- Excellent verbal and written communication skills.
- Ability to stand for extended periods and work in a high-volume, fast-paced environment.