Job Description
Are you a people person looking for a rewarding career in public service? California DMV Services is currently hiring dedicated DMV Customer Service Representatives to join our team in Irvine, CA. In this pivotal role, you will be the first point of contact for thousands of community members, helping them navigate complex regulations with ease and efficiency.
We offer a competitive benefits package, a collaborative work environment, and the opportunity to grow your career in the public sector. If you have excellent communication skills and a passion for helping others, we want to hear from you.
Responsibilities
- Greet and welcome customers warmly, ensuring a positive first impression and managing queue flow efficiently.
- Process vehicle registrations, title transfers, driver’s license renewals, and license plate replacements accurately and in a timely manner.
- Handle a high volume of incoming phone calls and emails, providing clear information regarding DMV policies and procedures.
- Resolve customer inquiries and complaints professionally, escalating complex issues to supervisors when necessary.
- Maintain precise digital and physical records of all transactions and customer interactions.
- Operate office equipment, including computers, scanners, and printers, to support daily operations.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum of 1-2 years of experience in customer service, preferably within a government or high-volume service environment.
- Strong typing skills (40+ WPM) and proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent verbal and written communication skills with the ability to explain complex topics simply.
- Ability to work flexible hours, including weekends and holidays, as required by DMV peak seasons.
- Attention to detail and the ability to work under pressure in a fast-paced setting.