Job Description
Join our award-winning team at the Minnesota Department of Public Safety as a DMV Customer Service Representative! We're seeking passionate professionals to deliver exceptional service to residents across the Twin Cities. Enjoy comprehensive benefits, career advancement opportunities, and a supportive work environment in our state-of-the-art facility. Help shape Minnesota's future by providing accurate, efficient, and friendly service to thousands of daily customers.
Responsibilities
- Process driver's license renewals, vehicle registrations, and title transfers with 99% accuracy
- Resolve complex customer inquiries regarding DMV policies and procedures
- Utilize specialized software to verify documents and process payments
- Train and mentor new team members on service protocols
- Maintain detailed transaction records and generate monthly performance reports
- Collaborate with law enforcement agencies for compliance verification
Qualifications
- Minimum 2 years customer service experience in a regulated environment
- Proficiency with Microsoft Office Suite and DMV-specific software
- Ability to handle sensitive information with discretion and integrity
- Valid Minnesota driver's license with clean record
- Exceptional communication skills in English and Spanish preferred
- Ability to work flexible hours including Saturdays
- Experience with conflict resolution and de-escalation techniques