Job Description
Are you ready to make a tangible difference in your community? Omaha State DMV Services is urgently hiring dedicated Customer Service Representatives to join our dynamic team in Omaha, NE.
In this pivotal role, you will serve as the primary point of contact for citizens seeking essential government services. We are seeking individuals who possess patience, professionalism, and a genuine passion for public service. If you thrive in a high-volume, fast-paced environment and enjoy helping people navigate complex processes, this is the perfect opportunity for you.
Why Join Our Team?
- Competitive Compensation: Earn between $16.00 and $20.00 per hour based on experience.
- Stability: Enjoy the security of full-time employment within the public sector.
- Benefits Package: Comprehensive medical, dental, and vision insurance.
- Pension Plan: Participation in a state-sponsored retirement plan.
Apply today to secure your position and start your career in public service!
Responsibilities
- Assist customers with license renewals, vehicle registrations, and title transfers efficiently.
- Process payments accurately and securely using automated kiosks and cash registers.
- Answer high-volume incoming calls and walk-in inquiries regarding DMV policies, fees, and wait times.
- Maintain accurate, up-to-date customer records in the state database and filing systems.
- Resolve customer complaints and escalations with patience, empathy, and problem-solving skills.
- Ensure the reception area is organized, clean, and welcoming for all visitors.
- Collaborate with team members to reduce wait times and improve overall customer satisfaction scores.
Qualifications
- High school diploma or GED equivalent is required.
- Minimum of 1-2 years of experience in customer service or administrative support.
- Strong verbal and written communication skills with a professional demeanor.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic data entry.
- Ability to pass a background check and obtain necessary security clearance.
- Must be available to work flexible hours, including weekends and holidays as needed.
- Ability to stand for extended periods and lift light boxes of records (up to 20 lbs).