Job Description
We are seeking an experienced and professional DMV Customer Service Representative to join our team in Fort Worth, Texas. In this pivotal role, you will serve as the face of our agency, assisting the public with essential vehicle documentation, driver's license processing, and administrative inquiries. If you are detail-oriented, patient, and ready to make a tangible difference in your community, we want to meet you.
Key Highlights:
- Immediate Hire: Start your career with us today.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Stable Environment: Join a reputable state contractor serving the DMV.
Responsibilities
- Provide exceptional customer service by greeting visitors, answering questions, and managing wait times efficiently.
- Process driver's license renewals, written tests, and identification card applications accurately and efficiently.
- Verify vehicle titles, registrations, and insurance documentation to ensure compliance with state regulations.
- Answer complex inquiries regarding traffic citations, point systems, and vehicle history reports.
- Maintain accurate and confidential records of all transactions and customer interactions.
- Collaborate with team members to streamline office workflows and resolve customer issues promptly.
Qualifications
- High School Diploma or GED equivalent is required.
- Previous experience in customer service, administrative support, or government operations is highly preferred.
- Strong verbal communication skills with the ability to explain complex procedures clearly.
- Proficient in Microsoft Office Suite and data entry with a high degree of accuracy.
- Ability to work in a fast-paced environment and handle sensitive information with discretion.
- Must be able to pass a background check and drug screening.