Job Description
Join the California DMV team and make a difference in your community! We're seeking passionate Customer Service Representatives to serve Sacramento residents with vehicle registration, licensing, and title services. Receive a $2,500 sign-on bonus when you join our award-winning team. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive environment. Help streamline processes and deliver exceptional service to Californians every day.
Responsibilities
- Process vehicle registrations, license renewals, and title applications accurately
- Provide exceptional customer service via in-person, phone, and digital channels
- Explain DMV regulations, fees, and documentation requirements clearly
- Utilize specialized software to maintain customer records and transactions
- Resolve customer inquiries and complaints with empathy and professionalism
- Collaborate with team members to optimize service workflows
- Adhere to strict security protocols for handling sensitive documents
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 2 years customer service experience
- Proficiency with computer systems and data entry
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Valid California driver's license required
- Bilingual English/Spanish highly desirable
- Background check and fingerprinting required