Job Description
Are you looking for a rewarding career in public service? California DMV Support Services is currently seeking a dedicated and professional DMV Customer Service Representative to join our team in Anaheim, CA. We pride ourselves on our hybrid work model that is remote-friendly, offering you the flexibility to manage your workload while serving the community.
In this pivotal role, you will serve as the first point of contact for thousands of California residents, assisting them with vehicle registrations, driver license renewals, and other essential DMV transactions. If you have a passion for helping others and possess exceptional organizational skills, we want to hear from you.
Why Join Us?
- Competitive hourly wage ranging from $22.00 to $30.00
- Comprehensive health, dental, and vision insurance plans
- Hybrid/Remote-friendly work schedule
- Paid time off and retirement benefits
- Professional development opportunities
Responsibilities
- Provide exceptional customer service to the public via phone, email, and in-person at the Anaheim DMV location.
- Process driver license applications, renewals, and replacements efficiently and accurately.
- Assist customers with vehicle title transfers, registration renewals, and address changes.
- Verify documentation for compliance with state regulations and DMV policies.
- Maintain strict confidentiality and data integrity in all transactions.
- Resolve complex inquiries and escalate issues to supervisors when necessary.
- Utilize DMV computer systems and databases to update customer records.
Qualifications
- High school diploma or GED equivalent required.
- Minimum of 1-2 years of experience in customer service, administrative support, or the government sector.
- Strong knowledge of California DMV processes and procedures is highly preferred.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and DMV-specific software.
- Ability to work in a fast-paced environment with a high volume of customers.
- Valid driver’s license is required.