Job Description
Are you looking for a stable, rewarding career in public service?
We are urgently hiring a dedicated DMV Customer Service Representative to join our team in Arlington, Texas. If you have a passion for helping the community and possess excellent communication skills, we want to hear from you!
Why Join Us?
- Competitive hourly pay of $18.00 - $22.00
- Comprehensive health, dental, and vision insurance
- Retirement plan with state contributions
- Professional development opportunities
Job Summary:
As a Customer Service Representative, you will be the first point of contact for the public, ensuring they receive accurate information and efficient service regarding vehicle registration, driver's licenses, and title services.
Responsibilities
- Greet and Assist: Welcome customers warmly and provide exceptional service at the front counter.
- Process Transactions: Accurately handle DMV transactions including license renewals, vehicle registrations, and address changes.
- Communication: Answer incoming phone calls professionally and resolve customer inquiries regarding fees, wait times, and documentation.
- Record Keeping: Maintain accurate records of transactions and update customer information in the state database.
- Compliance: Ensure all procedures comply with state and federal regulations and agency policies.
- Problem Solving: Handle difficult situations with patience and de-escalate conflicts effectively.
- Team Collaboration: Work closely with team members to ensure efficient office operations during peak hours.
Qualifications
- Education: High School Diploma or GED required; Associate's degree preferred.
- Experience: Minimum of 1-2 years of customer service experience in a high-volume environment.
- Technical Skills: Proficiency with computer systems, data entry, and Microsoft Office Suite.
- Communication: Strong verbal and written communication skills in English; Bilingual (Spanish) is a plus.
- Detail Oriented: Ability to focus on details while managing multiple tasks and high customer volume.
- Availability: Ability to work flexible hours, including evenings and weekends as required by the department.