Job Description
Are you a people-person looking to make a tangible difference in your community?
Our Kansas City branch is urgently hiring dedicated Customer Service Representatives to join our high-performing team. As a key face of the Department of Revenue, you will be responsible for guiding customers through vehicle registration processes, license renewals, and title transfers with efficiency and empathy.
We offer a collaborative work environment, competitive benefits, and the opportunity to serve the public.
Responsibilities
- Greet and assist customers with a smile, managing queues and directing traffic efficiently.
- Process vehicle registrations, renewals, and title transfers accurately and in a timely manner.
- Answer incoming phone calls and emails regarding driver's license inquiries and document requests.
- Maintain precise records of transactions and update the department's database.
- Identify and resolve customer complaints or issues to ensure high satisfaction scores.
- Verify documents for compliance with state regulations.
Qualifications
- High School Diploma or GED required; Associates degree preferred.
- Previous experience in customer service, reception, or administrative support.
- Basic computer proficiency and familiarity with data entry.
- Strong verbal and written communication skills.
- Ability to stand for long periods and work in a fast-paced environment.
- Valid driver's license is a plus.