Job Description
We are looking for a dedicated and professional DMV Customer Service Representative to join our team in Denver, Colorado. If you are passionate about public service and have excellent interpersonal skills, this is the perfect opportunity to grow your career.
In this role, you will serve as the primary point of contact for the public, assisting with vehicle registrations, license renewals, and title transfers. You will work in a dynamic environment where accuracy, patience, and efficiency are highly valued.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00)
- Comprehensive health and dental benefits
- Retirement savings plan (401k) with employer match
- Paid time off and holidays
- Professional development opportunities
Responsibilities
- Greet and assist customers in person, via phone, and through digital channels with a friendly and professional demeanor.
- Process vehicle registrations, driver's license renewals, title transfers, and personalized plate applications accurately.
- Explain complex DMV policies and procedures to customers in a clear, easy-to-understand manner.
- Utilize computer systems to input customer data, verify documents, and update records with high attention to detail.
- Handle cash, checks, and credit card transactions while maintaining strict accountability.
- Resolve customer complaints and escalated issues calmly and effectively to ensure high satisfaction levels.
- Maintain a clean, organized workspace and adhere to all state safety and compliance regulations.
- Collaborate with team leads to streamline workflows and improve service delivery during peak hours.
Qualifications
- High School Diploma or GED equivalent required.
- Minimum of 1 year of experience in customer service, retail, or administrative support.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic data entry software.
- Ability to multitask and prioritize tasks in a fast-paced, high-volume environment.
- Must be able to pass a background check and a pre-employment drug screening.
- Valid driver’s license is preferred but not always required.