Job Description
Join our dynamic team at the Michigan Department of State and become a vital part of Detroit's community service infrastructure! We're seeking passionate individuals to deliver exceptional customer experiences at our busy DMV branches. As a frontline ambassador, you'll help residents navigate vehicle registration, driver licensing, and ID services with professionalism and efficiency. Enjoy competitive pay, comprehensive benefits, and the satisfaction of serving your city directly. No prior DMV experience required – we provide extensive training to set you up for success!
Responsibilities
- Process vehicle registrations, title transfers, and license renewals with precision and accuracy
- Assist customers with driver's license applications, ID card issuance, and written exams
- Resolve customer inquiries regarding DMV policies, procedures, and documentation requirements
- Maintain organized digital and paper records of all transactions and customer interactions
- Collaborate with team members to ensure efficient branch operations and wait time management
- Utilize state-of-the-art DMV software systems for transaction processing and data entry
Qualifications
- High school diploma or equivalent (GED) required
- Minimum 1 year customer service experience in fast-paced environment
- Strong written and verbal communication skills with multilingual ability preferred
- Proficiency in basic computer applications and data entry
- Ability to handle sensitive information with confidentiality and discretion
- Valid Michigan driver's license at time of hire
- Ability to stand for extended periods and lift up to 25 lbs