Job Description
Are you looking for a stable career in the public sector with excellent benefits? We are currently seeking a dedicated DMV Customer Service Representative to join our Driver License Center team in Plano, Texas.
This is a Direct Hire opportunity, meaning you are applying for a permanent position with long-term security and career growth. As a key member of the Texas Department of Public Safety, you will serve the community by providing essential driver and vehicle services with efficiency and compassion.
Why Join Us?
- Direct Hire (Permanent) Role
- Competitive Pay: $22.00 - $26.00/hour
- Comprehensive Medical, Dental, and Vision Insurance
- Retirement Plan (TRS)
- Paid Time Off and Holidays
Responsibilities
- Greet and assist customers with vehicle registration, license renewals, and title transfers in a professional and courteous manner.
- Operate complex DMV computer systems to accurately input and retrieve customer data and maintain records.
- Answer high-volume incoming phone calls and resolve inquiries regarding fees, policies, and appointment scheduling.
- Verify documentation for compliance with state regulations and ensure all transactions are processed correctly.
- Assist with processing payments and managing cash drawers with strict accountability and accuracy.
- Maintain a clean and organized workspace while adhering to all safety and security protocols.
- Handle sensitive customer information with the highest level of confidentiality.
Qualifications
- High School Diploma or GED required; some college coursework is preferred.
- Minimum of 1-2 years of customer service experience in a high-volume environment.
- Strong proficiency with Microsoft Office Suite (Excel, Word, Outlook).
- Excellent verbal and written communication skills with the ability to de-escalate difficult situations.
- Ability to stand for extended periods and lift up to 25 lbs.
- Must pass a background check and drug screening.