Job Description
Join the Maryland Motor Vehicle Administration as a DMV Customer Service Representative in Baltimore! We provide all necessary equipment to ensure your success in this rewarding role. Enjoy competitive pay, comprehensive benefits, and the opportunity to serve Maryland residents with excellence.
As a key member of our team, you'll handle vehicle registration, driver's license applications, and customer inquiries in a state-of-the-art facility. We offer paid training, career advancement opportunities, and a supportive work environment where your contributions make a direct impact on community service.
Responsibilities
- Process vehicle registrations, title transfers, and license renewals with precision
- Provide exceptional customer service via in-person, phone, and digital channels
- Utilize provided equipment (computers, scanners, printers) for efficient transactions
- Resolve customer inquiries regarding DMV policies and procedures
- Maintain accurate records of transactions and customer interactions
- Collaborate with team members to optimize office operations
- Adhere to state regulations and security protocols
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Proficient in using office equipment and software (all provided)
- Strong communication and problem-solving skills
- Ability to work efficiently in a fast-paced environment
- Attention to detail and accuracy in data entry
- Must pass background check and drug screening