Job Description
Are you looking for a stable, rewarding career serving the public? Tarrant County is seeking a dedicated DMV Customer Service Representative to join our dynamic team in Fort Worth, TX. In this role, you will be the face of our office, helping residents navigate vehicle registrations, title transfers, and license renewals with ease.
We pride ourselves on excellent customer service and operational efficiency. As a member of our team, you will play a crucial role in maintaining the integrity of our records and ensuring a positive experience for every visitor. Enjoy a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
Responsibilities
- Greet and assist customers with inquiries regarding vehicle registration, title services, and driver's license information.
- Process payments accurately and efficiently using point-of-sale systems and cash registers.
- Maintain and update customer records in the county's database with a high degree of accuracy.
- Handle sensitive and confidential information in compliance with county privacy regulations.
- Resolve customer complaints and escalate complex issues to supervisors in a professional manner.
- Assist with data entry tasks and prepare reports as required by management.
Qualifications
- High School Diploma or GED equivalent required.
- Minimum of 1-2 years of customer service experience, preferably in a government or high-volume retail environment.
- Excellent verbal and written communication skills with the ability to explain complex procedures clearly.
- Proficient typing skills (minimum 30-40 WPM) and basic computer literacy.
- Ability to stand for long periods and work in a fast-paced, sometimes high-stress environment.
- Bilingual (English/Spanish) is a plus but not mandatory.
- Strong attention to detail and problem-solving abilities.