Job Description
Join our award-winning team at the Tennessee Department of Safety as a DMV Customer Service Representative! We're seeking passionate individuals to deliver exceptional service to Memphis residents. Enjoy competitive benefits, flexible scheduling, and opportunities for career growth in a dynamic government environment. Apply today and make a difference in your community!
Responsibilities
- Process vehicle registrations, title applications, and driver's license transactions with precision
- Provide accurate information on DMV regulations, fees, and documentation requirements
- Resolve customer inquiries and complaints efficiently using conflict resolution techniques
- Maintain organized digital and physical records of transactions and communications
- Collaborate with team members to streamline service delivery and reduce wait times
- Stay updated on Tennessee DMV policy changes and procedural updates
- Process payments and ensure compliance with financial protocols
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- Minimum 2 years customer service or administrative experience
- Proficiency in Microsoft Office Suite and data entry systems
- Strong communication skills with ability to explain complex information clearly
- Ability to multitask in a fast-paced environment while maintaining accuracy
- Knowledge of Tennessee DMV procedures is highly desirable
- Must pass background check and fingerprinting requirements
- Valid Tennessee driver's license required