Job Description
Are you a people-person with a knack for organization? Minnesota DMV Services is looking for a reliable and professional Customer Service Representative to join our team in Minneapolis. If you are seeking a stable career in public service with competitive pay and benefits, we want to hear from you.
In this vital role, you will serve as the face of the DMV, helping thousands of Minnesotans navigate license renewals, vehicle registrations, and title transfers. We offer a collaborative environment where your contributions directly impact the community.
Why Join Us?
- Competitive hourly wage ($18.00 - $24.00)
- Comprehensive health, dental, and vision insurance
- Paid time off and holiday pay
- Retirement savings plan with employer match
- Professional development opportunities
Responsibilities
- Customer Assistance: Greet and assist customers in person and via phone with inquiries regarding driver’s licenses, vehicle registration, and state ID cards.
- Transaction Processing: Accurately process payments (cash, credit, check) and update customer records in the DMV database.
- License Issuance: Guide customers through the license renewal and testing processes, ensuring all documentation is complete.
- Queue Management: Maintain an organized lobby, manage appointment schedules, and direct customers to the appropriate service windows.
- Record Keeping: Maintain accurate and confidential files regarding customer transactions and inquiries.
- Problem Resolution: Handle customer complaints and resolve issues efficiently to ensure high satisfaction scores.
- Compliance: Adhere to all state regulations and agency policies regarding data privacy and security.
Qualifications
- Education: High School Diploma or GED equivalent required.
- Experience: Minimum of 1-2 years of experience in customer service, reception, or a similar public-facing role.
- Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic computer navigation.
- Communication: Excellent verbal and written communication skills with a patient and polite demeanor.
- Attention to Detail: Ability to perform data entry with high accuracy and attention to detail.
- Physical Requirements: Ability to stand for extended periods and lift up to 25 lbs.
- Availability: Must be available to work weekdays, including some weekends or evenings as needed.