Job Description
Are you a people-person with a passion for public service? The Metro Nashville Department of General Services is seeking a dedicated DMV Customer Service Representative to join our Driver Services team. In this role, you will be the face of the DMV, assisting citizens with vehicle registrations, license renewals, and answering complex inquiries regarding traffic laws.
We value excellent communication skills and the ability to handle high volumes of customers in a fast-paced environment. While some on-site presence is required for licensing exams, this position offers a stable, rewarding career path within the Tennessee state government.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity to make a tangible impact in your community.
- Professional development and growth opportunities.
Responsibilities
- Greet and Assist: Provide exceptional customer service to walk-in and phone-in visitors, answering questions regarding vehicle titling, registration, and driver's license requirements.
- Process Transactions: Accurately process DMV transactions, including payments, document submissions, and issuance of licenses and registration cards.
- Information Dissemination: Explain complex state laws and procedures to the public in a clear, patient, and professional manner.
- Data Management: Maintain accurate records of customer interactions and transactions using state databases and computer systems.
- Problem Resolution: Address and resolve customer complaints or issues efficiently, escalating complex cases to supervisors when necessary.
- Inventory Control: Manage office supplies and DMV forms to ensure readiness for daily operations.
Qualifications
- Education: High School Diploma or GED equivalent required.
- Experience: Minimum of 1-2 years of customer service experience in a high-volume environment (government or retail experience preferred).
- Skills: Proficiency in Microsoft Office Suite (Word, Excel) and experience with database management or POS systems is highly desirable.
- Communication: Excellent verbal and written communication skills with the ability to explain technical information to diverse audiences.
- License: Must possess a valid Tennessee Driver’s License.
- Integrity: Strong attention to detail and the ability to handle sensitive information with discretion and confidentiality.