Job Description
Are you seeking a stable and impactful career in public service? The San Francisco Department of Motor Vehicles (DMV) is looking for a dedicated Customer Service Representative to join our team. In this pivotal role, you will serve as the first point of contact for our community, ensuring a smooth and professional experience for all visitors and callers.
We pride ourselves on delivering exceptional service to San Francisco residents. If you have a passion for helping others and possess strong organizational skills, we want to hear from you.
Responsibilities
- Greet and assist customers in person and via phone with a friendly, professional, and patient demeanor.
- Process DMV transactions such as vehicle registration renewals, title transfers, and license renewals accurately and efficiently.
- Verify customer information and documentation to ensure strict compliance with state regulations.
- Answer complex inquiries regarding fees, wait times, and specific DMV requirements using available resources.
- Maintain accurate and up-to-date records of all transactions and customer interactions.
- Identify opportunities to improve customer satisfaction and workflow efficiency within the branch.
Qualifications
- High School Diploma or GED equivalent is required.
- Minimum of 1-2 years of customer service experience in a fast-paced environment.
- Strong computer proficiency with Microsoft Office Suite and high-speed data entry skills.
- Excellent verbal and written communication skills, with the ability to de-escalate difficult situations.
- Ability to work flexible hours, including occasional weekends or overtime as needed.
- Knowledge of California DMV regulations and procedures is highly preferred but not mandatory.