Job Description
Join a Stable Team in Santa Ana!
We are seeking a dedicated DMV Customer Service Representative to join the Santa Ana Department of Motor Vehicles. In this role, you will be the face of our office, providing essential services to the community and ensuring a seamless experience for every visitor. This is a Direct Hire position offering long-term security, competitive benefits, and a chance to make a tangible impact in your local area.
Why Join Us?
- Direct Hire opportunity (No Temp Agencies!)
- Competitive hourly wage: $21.00 - $30.00
- Comprehensive health, dental, and vision insurance
- Pension plan and paid time off
- Modern office environment in the heart of Orange County.
Key Responsibilities:
- Greet and assist visitors with a professional, customer-first attitude.
- Process driver license renewals, vehicle registrations, and title transfers accurately.
- Answer inquiries regarding DMV policies, fees, and appointment scheduling.
- Verify identity and documentation to ensure compliance with state regulations.
- Resolve customer complaints and escalations effectively.
- Maintain accurate records and assist with data entry tasks.
- Collaborate with the team to improve office workflow and service delivery.
Qualifications:
- High School Diploma or GED required.
- Previous experience in customer service, government, or administrative support preferred.
- Strong computer proficiency with Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to stand for extended periods and work in a high-volume environment.
- Detail-oriented with a focus on accuracy and compliance.
- Must be able to pass a background check.
Responsibilities
- Greet and assist visitors with a professional, customer-first attitude.
- Process driver license renewals, vehicle registrations, and title transfers accurately.
- Answer inquiries regarding DMV policies, fees, and appointment scheduling.
- Verify identity and documentation to ensure compliance with state regulations.
- Resolve customer complaints and escalations effectively.
- Maintain accurate records and assist with data entry tasks.
- Collaborate with the team to improve office workflow and service delivery.
Qualifications
- High School Diploma or GED required.
- Previous experience in customer service, government, or administrative support preferred.
- Strong computer proficiency with Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to stand for extended periods and work in a high-volume environment.
- Detail-oriented with a focus on accuracy and compliance.
- Must be able to pass a background check.