Job Description
Are you passionate about serving your community and looking for a stable, rewarding career? The Washington State Department of Licensing is currently seeking dedicated DMV Customer Service Representatives to join our team in Seattle, WA.
In this pivotal role, you will serve as the face of the agency, assisting the public with driver license renewals, vehicle registrations, and commercial vehicle services. We offer a collaborative environment, comprehensive benefits, and the opportunity to make a tangible impact in your neighborhood.
Why Join Us?
- Competitive hourly wage: $20.00 - $25.00
- Comprehensive health, dental, and vision insurance.
- Pension plan and 401(k) matching.
- Generous paid time off and holiday schedule.
Responsibilities
- Interact professionally with a diverse population to answer inquiries regarding driver licensing, vehicle registration, and identification cards.
- Process transactions accurately and efficiently using the state’s automated licensing system (ALS).
- Verify documentation, calculate fees, and ensure all compliance requirements are met for vehicle and driver services.
- Maintain a clean, organized, and welcoming lobby environment to enhance the customer experience.
- Resolve complex customer issues and escalate escalated cases to supervisors or technical support as needed.
- Assist with data entry, filing, and maintaining accurate records of customer interactions.
Qualifications
- High School Diploma or GED equivalent required.
- Minimum of 1-2 years of experience in customer service, retail, or office administration.
- Strong verbal and written communication skills with the ability to explain complex policies clearly.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and ability to learn proprietary software quickly.
- Bilingual skills (Spanish/English) are highly preferred due to the diverse demographics of Seattle.
- Ability to work flexible hours, including occasional evenings or weekends as required by the department.
- Must possess a valid driver's license and a satisfactory background check.