Job Description
Welcome to the St. Petersburg Department of Motor Vehicles (DMV). We are seeking dedicated, service-oriented professionals to join our team immediately. If you are ready to start a stable, rewarding career in public service and want to serve your community, this is your opportunity.
As a Customer Service Representative, you will be the face of our agency, ensuring that every visitor receives accurate information and efficient service. We pride ourselves on our modern facilities and commitment to employee growth. Join us today and start your career tomorrow.
Responsibilities
- Process driver's license applications, renewals, and replacements with high accuracy and speed.
- Assist customers with vehicle registrations, title transfers, and tag renewals.
- Answer high-volume phone inquiries regarding DMV policies, fees, and wait times.
- Handle cash transactions, credit card processing, and maintain accurate daily audit records.
- Operate state computer systems and database software to update customer profiles.
- Resolve customer complaints and escalations with patience, empathy, and professionalism.
- Uphold strict privacy standards and confidentiality protocols at all times.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in customer service, retail, or government service is preferred.
- Strong verbal and written communication skills.
- Ability to multitask in a fast-paced, high-volume environment.
- Basic computer proficiency and data entry skills.
- Must be available to work flexible shifts, including weekends and holidays.
- Ability to pass a background check and drug screen.