Job Description
Are you a compassionate communicator looking to make a tangible difference in your community? Lucas County BMV Services is seeking a dedicated DMV Customer Service Representative to join our dynamic team. We pride ourselves on providing efficient, friendly, and accurate service to the residents of Toledo and beyond. This role offers a stable, rewarding career path within the public sector with a modern, supportive work environment.
Why Join Us?
- Impactful Work: Directly assist citizens with critical licensing and vehicle registration needs.
- Remote-Friendly Culture: Enjoy a flexible hybrid schedule with options for remote administrative tasks.
- Competitive Benefits: Comprehensive health insurance, paid time off, and retirement plans.
- Growth Opportunities: Clear pathways for advancement within the county government system.
We are looking for a detail-oriented professional who thrives in a fast-paced setting and possesses the patience to handle high-volume inquiries with a smile.
Responsibilities
- Customer Assistance: Provide exceptional service to walk-in and phone-in customers regarding driver's licenses, vehicle registrations, and title transfers.
- Information Dissemination: Explain complex state regulations and procedures clearly and accurately to the public.
- Transaction Processing: Process payments, issue receipts, and ensure all digital and physical records are updated correctly.
- Problem Resolution: Investigate and resolve customer complaints or discrepancies in a timely and empathetic manner.
- System Management: Utilize internal BMV software and databases to input data and retrieve records efficiently.
- Compliance: Adhere strictly to all state and local privacy laws and operational protocols.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in Business or Public Administration is a plus.
- Experience: Minimum of 1-2 years of customer service experience, preferably in a government or high-volume service environment.
- Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn new computer systems quickly.
- Communication: Excellent verbal and written communication skills with the ability to de-escalate difficult situations.
- Integrity: Strong ethical standards and the ability to maintain confidentiality with sensitive personal data.
- Availability: Ability to work a flexible schedule including weekends or holidays as required.