Job Description
Join our award-winning team as a DMV Customer Service Specialist in Durham, NC! We're seeking passionate professionals to deliver exceptional service to our community members. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your contributions make a real difference. Apply today and start your rewarding career in public service!
Responsibilities
- Process driver's license, vehicle registration, and title applications with accuracy and efficiency
- Provide clear guidance on DMV regulations, fees, and documentation requirements
- Resolve customer inquiries via phone, email, and in-person interactions
- Maintain organized digital and physical records using specialized DMV software
- Collaborate with team members to ensure seamless service delivery
- Identify opportunities to improve customer experience workflows
- Adhere to all federal, state, and local compliance standards
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 2 years customer service or administrative experience
- Proficiency with Microsoft Office Suite and database systems
- Excellent communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid North Carolina driver's license required
- Background check and fingerprinting clearance mandatory
- Spanish bilingual speakers encouraged to apply