Job Description
Join Cleveland's Public Safety team as an Emergency Communications Specialist! We're urgently hiring skilled professionals to serve as the vital first point of contact during critical incidents. This high-stakes role requires calm under pressure and decisive action to save lives and protect our community. Immediate openings with competitive benefits and career advancement. Become the voice of hope for Cleveland residents when they need it most.
Responsibilities
- Process 911 emergency calls with exceptional speed and accuracy
- Dispatch police, fire, and EMS units to critical incidents
- Maintain detailed call logs and incident documentation
- Operate CAD systems and radio communication equipment
- Provide pre-arrival medical instructions to callers
- Coordinate multi-agency emergency responses
- Adhere to strict confidentiality and HIPAA protocols
Qualifications
- High school diploma or GED (college degree preferred)
- Minimum 1-year call center or customer service experience
- Valid Ohio driver's license
- Ability to pass rigorous background check and polygraph
- Typing speed of 40+ WPM
- National Emergency Number Association (NENA) certification
- Ability to work rotating shifts including nights/holidays
- Strong conflict resolution and de-escalation skills