Job Description
The City of Phoenix is urgently hiring Emergency Dispatchers to join our Public Safety Communications team. As a critical first responder, you'll be the lifeline connecting citizens with police, fire, and medical services during emergencies. This high-impact role requires exceptional composure, quick decision-making, and the ability to manage multiple crises simultaneously. We offer comprehensive training, competitive benefits, and the opportunity to make a tangible difference in our community's safety.
Why Join Us? Work with cutting-edge CAD systems, receive specialized crisis intervention training, and enjoy career advancement opportunities within one of America's largest municipal governments. Our team operates 24/7, so we offer flexible scheduling options including 12-hour shifts.
Responsibilities
- Process emergency calls and dispatch appropriate public safety units with speed and precision
- Utilize Computer-Aided Dispatch (CAD) systems to track incidents and resource allocation
- Provide pre-arrival medical instructions via phone during emergency situations
- Maintain accurate incident documentation and follow established protocols
- Coordinate with multiple agencies during large-scale emergencies and disasters
- Monitor radio communications and maintain situational awareness
- Participate in continuous training to maintain certification and procedural knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or call center experience
- Valid Arizona Driver's License
- Ability to pass background check, polygraph, and psychological evaluation
- Typing speed of 40+ WPM with high accuracy
- Proficiency in Microsoft Office and ability to learn specialized software quickly
- Bilingual (English/Spanish) certification required
- National Academy of Emergency Dispatch (NAED) certification within 6 months of hire