Job Description
The City of Mesa is urgently seeking a dedicated Emergency Dispatcher to join our Public Safety Communications Center. This critical role serves as the first point of contact during emergencies, ensuring rapid response to incidents across Mesa. We offer competitive benefits, comprehensive training, and opportunities for career advancement within municipal government. Join our team and make a direct impact on community safety while working in a dynamic, mission-driven environment.
Responsibilities
- Receive and prioritize emergency calls (911 and non-emergency) for police, fire, and medical services
- Operate computer-aided dispatch (CAD) systems and radio communication equipment
- Provide pre-arrival emergency instructions to callers including CPR and first aid guidance
- Maintain accurate incident documentation and coordinate multi-agency responses
- Monitor emergency alert systems and maintain situational awareness during critical incidents
- Participate in regular training on emergency protocols and communication technologies
Qualifications
- High school diploma or equivalent; college coursework in criminal justice preferred
- Minimum 1 year experience in customer service or emergency communications
- Ability to remain calm under extreme pressure and make critical decisions
- Proficient in typing (40+ WPM) and computer applications
- Valid Arizona driver's license and ability to pass background investigation
- Ability to work rotating shifts including nights, weekends, and holidays
- EMT certification or willingness to obtain within 6 months of hire