Job Description
Join Louisville Metro Government's critical public safety team in this urgent hiring opportunity! We seek a dedicated Public Safety Dispatcher to serve as the vital communication link between citizens and emergency services. This high-impact role demands calm under pressure and commitment to our community's safety. Enjoy competitive benefits, retirement plans, and the satisfaction of directly protecting Louisville residents. Immediate start required!
Responsibilities
- Process 911 calls and dispatch police/fire/EMS units with precision
- Maintain accurate incident logs using CAD/RMS systems
- Coordinate multi-agency responses during emergencies
- Provide crisis intervention and de-escalation support
- Comply with NIMS protocols and state regulations
- Train on specialized emergency communication equipment
- Participate in 24/7 rotating shift schedule
Qualifications
- High school diploma or GED (college degree preferred)
- Valid Kentucky driver's license
- Minimum 1-year public safety/call center experience
- Ability to pass extensive background check and polygraph
- Typing speed: 40+ WPM with accuracy
- National APCO certification (or obtain within 6 months)
- Fluency in English/Spanish bilingual skills a plus