Job Description
Are you looking to start a stable, rewarding career in public service? The State of Illinois is actively seeking motivated Entry-Level Customer Service Representatives to join our team. We value dedication and are looking for individuals who are eager to learn, with no prior experience required.
As a vital part of our government operations, you will assist citizens with tax inquiries, process applications, and ensure our services run smoothly. We offer comprehensive training, a competitive benefits package, and a supportive work environment where you can grow professionally.
Responsibilities
- Respond to a high volume of inbound calls regarding tax inquiries and state services.
- Assist citizens in completing forms and applications accurately and efficiently.
- Process payments and resolve billing discrepancies with precision.
- Maintain precise records of customer interactions in our digital database.
- Collaborate with team leads to improve service protocols and customer satisfaction.
- Identify and escalate complex issues to senior management when necessary.
Qualifications
- High School Diploma or GED equivalent required.
- Strong verbal and written communication skills.
- Basic computer literacy and data entry aptitude.
- Ability to multi-task and remain calm under pressure.
- Willingness to undergo a background check and drug screening.
- Reliable transportation and punctuality are essential.