Job Description
Launch your federal career with the U.S. Department of Veterans Affairs in sunny Tallahassee! We're seeking motivated entry-level professionals to support our mission of serving America's heroes. This permanent position offers exceptional benefits, competitive pay, and opportunities for advancement within one of the largest federal agencies.
Join our dedicated team where you'll gain invaluable experience in federal operations while enjoying Florida's vibrant culture and low cost of living. No prior federal experience required – we provide comprehensive training and mentorship to help you succeed.
Responsibilities
- Process and maintain confidential veteran benefit documentation in accordance with federal regulations
- Provide exceptional customer service to veterans and their families via phone, email, and in-person inquiries
- Utilize VA systems (e.g., VBA, VISTA) to update case files and track claim statuses
- Coordinate with internal departments to ensure timely resolution of veteran issues
- Assist in preparing reports and analyzing data for program improvement initiatives
- Participate in cross-functional teams to enhance service delivery processes
- Adhere to strict compliance standards including HIPAA and VA security protocols
Qualifications
- U.S. citizenship required
- High school diploma or equivalent (college degree preferred)
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Strong attention to detail and data accuracy skills
- Excellent written and verbal communication abilities
- Ability to pass federal background investigation and drug screening
- Basic knowledge of veteran benefits programs (training provided)
- Customer service experience with diverse populations