Job Description
Are you looking to launch a stable and rewarding career in the public sector? Federal Solutions Corp is now hiring Entry-Level Federal Customer Service Representatives. This is an incredible opportunity to serve your country and build a long-term career in government administration with no prior experience required. We provide comprehensive on-the-job training to ensure your success.
In this role, you will serve as the first point of contact for the public, assisting with inquiries regarding federal programs, benefits, and services. You will work in a dynamic environment where your attention to detail and communication skills will directly impact the quality of service delivered to our community. Join us in making a difference today.
Responsibilities
- Respond to high-volume inquiries via phone, email, and in-person from the public and federal agencies.
- Assist in the intake, verification, and processing of sensitive federal documents and applications.
- Maintain accurate and up-to-date records in compliance with federal security standards and privacy regulations.
- Direct visitors to the appropriate departments and provide general administrative support to the federal team.
- Collaborate with senior staff to identify process improvements and enhance customer satisfaction scores.
- Perform data entry tasks with a high degree of accuracy and confidentiality.
Qualifications
- High School Diploma or GED equivalent is required.
- Must be a U.S. Citizen (mandatory requirement for federal employment).
- Ability to pass a mandatory federal background check and security clearance.
- Strong written and verbal communication skills.
- Basic computer proficiency, including experience with Microsoft Office Suite.
- Willingness to learn federal regulations and internal policies quickly.