Job Description
Are you seeking a stable and rewarding career in public service? The Illinois Department of Human Services is currently accepting applications for Entry Level Government Jobs in Jacksonville, Illinois. We are looking for dedicated individuals to join our team and make a tangible difference in the community.
As an entry-level associate, you will play a crucial role in supporting our operations, ensuring our community members receive the assistance they need. We offer a comprehensive Pension Plan and a supportive work environment designed for professional growth.
What You Will Do:
- Assist the public with inquiries regarding state programs, benefits, and services.
- Process applications and documentation with a high degree of accuracy and confidentiality.
- Maintain and update client records in our secure database systems.
- Communicate effectively with team members and supervisors to ensure operational efficiency.
- Participate in ongoing training to stay updated on government policies and procedures.
Why Apply?
- Retirement Security: Access to a robust government pension plan.
- Comprehensive Benefits: Health, dental, and vision insurance.
- Work-Life Balance: Generous paid time off and holiday schedule.
Responsibilities
- Greet visitors and answer incoming calls to direct inquiries appropriately.
- Review submitted forms for completeness and errors before processing.
- Organize and file physical and electronic documents in accordance with retention schedules.
- Perform basic research on eligibility requirements for various state programs.
- Assist in the preparation of weekly reports and statistical data.
- Uphold the highest standards of integrity and ethical conduct at all times.
Qualifications
- High School Diploma or GED is required; Associate's degree preferred but not mandatory.
- Previous customer service or administrative experience is a plus, but not required.
- Strong attention to detail and organizational skills.
- Proficient in using Microsoft Office Suite (Word, Excel, Outlook).
- Ability to pass a background check and drug screening.
- Must be a U.S. citizen or authorized to work in the United States.