Job Description
Launch Your Stable Career with the Federal Government
The Department of the Interior is seeking a motivated Entry-Level IT Specialist to join our dynamic team in Austin, Texas. This is a rare opportunity to secure a stable career with a top-tier employer while enjoying a competitive salary and comprehensive benefits package.
In this role, you will play a crucial role in maintaining our IT infrastructure and supporting government operations. We value professionalism, integrity, and dedication, making this an ideal environment for recent graduates and career changers looking for long-term stability.
Why Join Us?
- Job Security: Stable career path within the Federal Government.
- Benefits: Comprehensive health, dental, and vision insurance.
- Pension & 401k: Generous retirement savings plans.
- Work-Life Balance: Standard federal work schedule with paid holidays.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for end-user hardware, software, and peripherals.
- Assist in the configuration, installation, and maintenance of local area networks (LAN) and wireless networks.
- Monitor system performance, troubleshoot network issues, and ensure minimal downtime.
- Maintain accurate and up-to-date records of IT assets, service tickets, and incident reports.
- Collaborate with senior IT staff to implement new security protocols and software updates.
- Conduct basic user training on new software applications and security best practices.
Qualifications
- U.S. Citizenship: Required for Federal employment.
- Education: Associate's degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Experience: 0-2 years of relevant IT support experience or an internship in a technical field.
- Technical Skills: Basic knowledge of Windows operating systems, Active Directory, and network troubleshooting concepts.
- Soft Skills: Strong problem-solving skills, excellent communication abilities, and a keen attention to detail.
- Clearance: Ability to obtain and maintain a Public Trust clearance.