Job Description
Are you looking to launch a rewarding career in the public sector? New York City DoITT is seeking a motivated Entry Level IT Support Specialist to join our dynamic team. As a vital part of the city's technological infrastructure, you will play a key role in ensuring digital services are accessible to millions of New Yorkers. We offer unparalleled training, mentorship, and a clear path for professional advancement in a stable government environment.
Responsibilities
- Provide tier-one technical support and troubleshooting for end-users regarding hardware, software, and network issues.
- Log, track, and manage IT service requests and tickets using the department's ticketing system.
- Assist in the deployment and configuration of workstations, printers, and mobile devices.
- Conduct routine hardware and software inventory audits.
- Collaborate with senior IT staff to resolve complex technical challenges.
- Maintain accurate documentation of technical procedures and user interactions.
Qualifications
- High School Diploma or GED required; Associate’s degree in Computer Science or related field preferred.
- Basic understanding of computer hardware, operating systems (Windows/macOS), and networking concepts.
- Strong customer service orientation with excellent verbal and written communication skills.
- Ability to work independently and as part of a collaborative team.
- Must be a U.S. citizen or eligible for U.S. government employment.
- Willingness to undergo a background investigation and drug screening.