Job Description
Join the Social Security Administration's Jacksonville team as an Entry-Level Pension Specialist and launch your federal career in public finance! We're seeking motivated individuals passionate about administering retirement benefits for federal employees. This full-time position offers competitive pay, comprehensive benefits, and direct impact on America's retirement security infrastructure. No prior federal experience required – we provide extensive training on pension regulations, claims processing, and compliance protocols.
As a cornerstone of federal service, you'll work in a collaborative environment dedicated to financial stewardship and beneficiary advocacy. Our Jacksonville office serves thousands of retirees across North Florida, offering dynamic career growth opportunities within the nation's largest retirement system.
Responsibilities
- Process and verify pension claims according to federal regulations (CSRS/FERS)
- Calculate benefit entitlements using specialized SSA software systems
- Respond to beneficiary inquiries via phone, email, and in-person consultations
- Maintain accurate digital records in federal compliance databases
- Collaborate with regional offices to resolve complex pension cases
- Participate in quarterly audits and quality assurance reviews
- Assist in updating pension policy documentation
Qualifications
- Bachelor's degree in Finance, Business, Public Administration, or related field
- U.S. citizenship (mandatory for federal employment)
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
- Basic understanding of retirement plan structures
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to handle confidential information with discretion
- Willingness to obtain federal security clearance