Job Description
Join the Social Security Administration as a Federal Administrative Specialist in Mesa, AZ! This critical role serves the public by processing claims, maintaining accurate records, and delivering exceptional customer service to Arizona residents. Enjoy competitive federal benefits, career growth opportunities, and the satisfaction of supporting vulnerable communities. We're seeking dedicated professionals who thrive in mission-driven environments.
Responsibilities
- Process Social Security retirement, disability, and survivor claims with 100% accuracy
- Manage confidential client data and maintain compliance with federal privacy regulations
- Provide in-person and telephonic customer support to claimants and beneficiaries
- Collaborate with medical and legal teams to resolve complex case documentation
- Generate monthly performance reports for regional office leadership
- Train new staff on SSA policies and procedural updates
Qualifications
- U.S. citizenship (mandatory for federal employment)
- Minimum 2 years administrative experience with data entry systems
- Proficiency in Microsoft Office Suite and SSA proprietary software
- Ability to pass federal background check and credit verification
- Associate degree or equivalent combination of education/experience
- Spanish language proficiency preferred (not required)
- Experience working with diverse populations in service roles