Job Description
Join our dedicated team serving Maryland's veteran community as a Federal Administrative Specialist in Baltimore. This pivotal role supports the seamless operation of VA benefits programs through meticulous documentation, compliance adherence, and stakeholder coordination. Ideal for detail-oriented professionals passionate about public service excellence.
Responsibilities
- Manage veteran benefit applications with 99% accuracy in documentation processing
- Coordinate cross-departmental communications for program compliance
- Maintain confidential records in accordance with federal regulations (HIPAA/FERPA)
- Generate monthly performance reports using advanced Excel functions
- Train junior staff on VA administrative protocols
- Resolve constituent inquiries within 24-hour SLA
Qualifications
- Bachelor's degree in Public Administration or related field
- 3+ years federal administrative experience
- Proficiency in VA systems (VBMS, VBA) and Microsoft Office Suite
- Active Secret Security clearance (or ability to obtain)
- GS-5/GS-7 level equivalent experience
- Knowledge of 38 CFR regulations