Job Description
Join the Social Security Administration as a Federal Administrative Specialist in Kansas City, MO. This vital role supports our mission to deliver critical services to millions of Americans. Enjoy competitive federal benefits, career advancement opportunities, and the stability of public service. Our Kansas City office offers a collaborative environment with cutting-edge technology and a commitment to employee development.
Responsibilities
- Process and adjudicate complex Social Security claims with precision
- Provide exceptional customer service via phone, email, and in-person interactions
- Maintain accurate case records using SSA's proprietary systems
- Collaborate with legal and medical teams on complex case reviews
- Conduct eligibility verification and documentation audits
- Train junior staff on SSA regulations and procedures
- Generate analytical reports on caseload metrics
Qualifications
- Bachelor's degree or equivalent experience in public administration
- Minimum 2 years federal administrative experience
- Expert knowledge of SSA regulations and policies
- Proficiency in Microsoft Office Suite and federal databases
- Exceptional communication and problem-solving skills
- Ability to handle confidential information with discretion
- Valid U.S. driver's license (for occasional travel)
- U.S. citizenship and security clearance eligibility