Job Description
Join the Social Security Administration as a Federal Administrative Specialist in our vibrant Austin office. This pivotal role supports critical public services through expert documentation management, stakeholder coordination, and regulatory compliance. Enjoy competitive federal benefits, career advancement opportunities, and the chance to make a tangible impact on Texans' lives. We value precision, integrity, and collaborative problem-solving in our mission to deliver essential social security services.
Responsibilities
- Manage and maintain confidential client documentation systems with 99.9% accuracy
- Coordinate cross-departmental workflows for benefit processing and appeals
- Ensure compliance with federal regulations (HIPAA, SSA policies) and audit protocols
- Support public inquiries via phone, email, and in-person interactions
- Generate statistical reports for leadership decision-making
- Train new staff on administrative procedures and systems
- Collaborate with IT teams on system upgrades and data security
Qualifications
- Bachelor's degree in Public Administration, Business, or related field
- 3+ years federal administrative experience required
- Proficiency in Microsoft Office Suite and federal databases
- Active security clearance eligibility (or ability to obtain)
- US citizenship and clean background check
- Excellent written/verbal communication skills
- Knowledge of SSA regulations and procedures preferred
- Experience with FOIA requests and document retention policies