Job Description
Join the Social Security Administration's dynamic team in Manhattan as a Federal Administrative Specialist. Play a vital role in supporting America's most critical social safety net while enjoying competitive benefits, career advancement opportunities, and the prestige of federal service. Our downtown NYC office offers a collaborative environment where your administrative expertise directly impacts millions of beneficiaries.
Responsibilities
- Process and adjudicate complex Social Security claims with precision and compliance
- Maintain confidential case records using secure federal systems (eBICS, POMS)
- Provide exceptional customer service via phone, email, and in-person inquiries
- Analyze documentation for completeness and regulatory adherence
- Prepare detailed correspondence and reports for management review
- Coordinate with legal teams and external agencies on sensitive cases
- Train new staff on administrative procedures and policy updates
Qualifications
- U.S. citizenship required
- Bachelor's degree in Public Administration or related field
- 2+ years of federal or large-scale administrative experience
- Proficiency in Microsoft Office Suite and federal databases
- Ability to handle sensitive information with utmost discretion
- Strong analytical and problem-solving skills
- Experience with FOIA and Privacy Act protocols
- Ability to obtain and maintain security clearance