Job Description
Join the Social Security Administration's Baltimore headquarters as a Federal Administrative Specialist. We're seeking a detail-oriented professional to support critical operations in our benefits processing division. Enjoy competitive federal benefits, career advancement opportunities, and the chance to serve millions of Americans. Our modern office features collaborative workspaces and flexible scheduling options.
Responsibilities
- Process and verify Social Security benefit applications with 99% accuracy
- Manage electronic records using SSA's proprietary case management systems
- Respond to constituent inquiries via phone, email, and secure messaging portals
- Prepare detailed reports on case processing metrics for leadership review
- Coordinate with cross-functional teams to resolve complex benefit eligibility cases
- Train new staff on administrative procedures and compliance standards
Qualifications
- US citizenship and ability to pass federal background investigation
- Bachelor's degree in Public Administration or related field
- Minimum 2 years of administrative experience in a regulated environment
- Proficiency in Microsoft Office Suite and case management software
- Excellent written and verbal communication skills
- Ability to handle sensitive information with confidentiality
- Knowledge of federal records management regulations (FEMA, HIPAA)